How to get help with using IATI data
See what support you can get if there’s an issue with the tool or data you are using.
While using IATI data, you may come across issues that you need support with. There are a number of ways to get help depending on the nature of your issue, whose data you are looking at, and the tool you are using.
Managing data quality
Each publishing organisation is responsible for ensuring the quality of its own data. Many organisations are publishing good quality data, but the quality of data can and does vary between publishers.
Each organisation decides upon the amount of content they provide and is responsible for ensuring the accuracy of that information.
IATI monitors the structure of published data and ensures that it follows the machine-readable rules in the IATI Standard. However, IATI does not audit or verify the content of published data. The IATI Secretariat and other tool providers are working on improving tools for validation and data use that flag where data quality can be improved.
User feedback is key to improving data quality by highlighting to publishers areas in which they can improve their data and ensure it accurately reflects their work. The more reliable and accurate data is, the more it will be systematically used.
If there is information you cannot find, cannot interpret or you think is wrong, please let the publisher know.
If you are a publisher and are looking to improve the quality of your data, please see Data Quality.
Finding the publisher’s contact email
Each IATI publisher is required to provide an email address on the IATI Registry and may also include a link to their website. To find these details, go to the required publisher’s page and the address will be displayed on the right of the screen under ‘Contact’.
Publishers can also include specific contact email addresses within their IATI data. For guidance on how to check please see Using the IATI Registry.
Technical issues with tools
There’s a range of tools and resources for using the data; some are provided by IATI while others are offered by third parties.
IATI tools
If you encounter issues with using a tool that IATI manages, contact [email protected] for advice and assistance.
Our main tools for data use are:
Third-party tools
If you are having problems with using IATI data through websites or tools that aren’t managed by IATI, please contact the service provider.